If you are unhappy with your purchase you may return it to
us in its original, new and unused condition within 30 days of purchase. Full
manufacturer's original contents and packaging must be included. We will give
you a full refund for the purchase price (less any shipping fees and/or
promotional discounts) as a refund onto the credit card that was used to pay
for the original purchase.
Customers must obtain a Return Merchandise Authorization
number (RMA) before attempting to return any merchandise. Certain Manufacturers
insist on defective or damaged merchandise being returned directly to them, so
you need to check with us first before requesting a defective RMA. We will accept
a return within 30 days of order receipt.
We do not cover return shipping unless there is a shipping or packing
error on our part.
RMA PROCESS:
To request a RMA, please go to our Contact form and fill out
the request selecting the “Return / RMA Request” department. Please include the item(s) you wish to return
and the reason why.
If you have a customer account you may also generate your
own request in your My Account area. To
obtain an RMA number, login to your customer account and go to My Account. Locate the Order number that contains the
item(s) to return. Click "View
Details" to open the Order. Click
"Add RMA" and select the relevant options for the return. A new RMA will be opened and assigned a RMA
number. A customer service
representative will review the RMA and send additional instructions for the
return.
DAMAGED SHIPMENTS:
If you received a damaged shipment, please contact us
immediately. We may ask for pictures and
more information as we start the claims process with the carrier. Once the carrier approves the claim we will
dispatch a replacement order at no additional cost.
DEFECTIVE ITEMS:
If you received an out of the box defective item, please
contact the manufacturer directly. If
you run into an issue with the manufacturer please contact us and we will try
to work out a solution. If you are
missing parts you will also need to contact the manufacturer as we only stock
complete products.
RESTRICTED RETURNS:
For safety reasons, we cannot take returns on loaded
ammunition. There are no exceptions to
this policy. If you have received
ammunition that has issues you will need to contact the manufacturer
directly. There are federal guidelines manufacturers
have to follow as damaged ammunition cannot be shipped. Most manufacturers will make an issue right
as they want to keep their good reputation. |
