If you are unhappy with your purchase or bought the wrong item you may return it to us in its original, NEW and unused condition within 20 days of purchase. This includes the manufacturer packaging/boxing/plastic shell -- all must be in NEW condition and must be in resellable condition. We will issue you a full refund for the purchase price (less any shipping fees and/or promotional discounts) as a refund onto the credit card that was used to pay for the original purchase. If item/packaging is not in NEW, unused condition your return will be denied and will be returned to you at your additional shipping cost.
Customers must obtain a Return Merchandise Authorization number (RMA) before attempting to return any merchandise. Certain Manufacturers insist on defective or damaged merchandise being returned directly to them, so you need to check with us first before requesting a defective RMA. We will accept a return within 30 days of order receipt. We do not cover return shipping unless there is a shipping or packing error on our part.
To request a RMA, please go to our Contact form and fill out the request selecting the “Return / RMA Request” department. Please include the item(s) you wish to return and the reason why.
If you have a customer account you may also generate your own request in your My Account area. To obtain an RMA number, login to your customer account and go to My Account. Locate the Order number that contains the item(s) to return. Click "View Details" to open the Order. Click "Add RMA" and select the relevant options for the return. A new RMA will be opened and assigned a RMA number. A customer service representative will review the RMA and send additional instructions for the return.
If you received a damaged shipment, please contact us immediately. We may ask for pictures and more information as we start the claims process with the carrier. Once the carrier approves the claim we will dispatch a replacement order at no additional cost.
If you received an out of the box defective item, please contact the manufacturer directly. If you run into an issue with the manufacturer please contact us and we will try to work out a solution. If you are missing parts you will also need to contact the manufacturer as we only stock complete products.
Due to fraud, we do not accept returns on CAS Hanwei products.
We do not take returns on mounted scopes.
We do not take returns of data cards/maps for GPS/marine devices.
For safety reasons, we cannot take returns on loaded ammunition or projectiles (bullets). There are no exceptions to this policy. If you have received ammunition that has issues you will need to contact the manufacturer directly. There are federal guidelines manufacturers have to follow as damaged ammunition cannot be shipped. Most manufacturers will make an issue right as they want to keep their good reputation.